Privacy Policy scr888play – Our Commitment to Your Data Protection

01 Information We Collect

Scr888play collects various types of information to provide secure, efficient and personalized services for each member. The information collected includes:

A. Personal Information (collected during registration and KYC verification):

• Full name as per official identification documents.
• Identity card number (MyKad) or passport number.
• Date of birth for age eligibility verification.
• Current residential address.
• Active mobile phone number.
• Email address for communication and account verification.

B. Financial Information (collected for transaction processing):

• Bank account number or eWallet details used for deposits and withdrawals.
• Records of all deposit and withdrawal transactions.
• Information related to the payment methods used.

C. Usage Information (collected automatically when you use the platform):

• IP address and general location information.
• Device type, operating system, and web browser used.
• Game activity records including bets, wins and losses.
• Login session time and duration.
• Interaction data with the platform interface.

02 How We Use Your Data

Scr888play only uses your personal data for legitimate and clearly stated purposes. The following are the primary purposes for using your data:

• Account Management: Creating, verifying and managing your member account and processing account-related requests.
• Transaction Processing: Processing all deposits, withdrawals and other financial transactions you make on the platform.
• Identity Verification (KYC): Meeting legal compliance requirements related to know your customer and anti-money laundering (AML).
• Customer Service: Providing technical assistance, resolving complaints and communicating with you regarding your account and services.
• Platform Security: Detecting, investigating and preventing fraud, unauthorized access and other illegal activities.
• Service Improvement: Analyzing usage patterns to improve platform functionality, user experience and game selection.
• Marketing Communications: Sending information about promotions, bonuses and new offers — only if you have consented to receive them.
• Responsible Gaming: Monitoring gaming patterns to identify players who may require responsible gaming support.

Scr888play will not use your data for purposes other than those stated above without obtaining your consent first.

03 Legal Basis for Data Processing

Scr888play processes your personal data based on the following legally valid grounds:

• Contract Fulfillment: Processing required to provide the services you request, including account management and transaction processing.
• Legal Obligations: Processing required to comply with applicable legal and regulatory requirements, including KYC and AML requirements.
• Legitimate Interest: Processing for platform security purposes, fraud prevention and service improvement.
• Consent: Processing for marketing purposes and promotional communications to which you have expressly consented.

You may withdraw consent for consent-based processing at any time without affecting the validity of processing carried out prior to that withdrawal.

04 Sharing Information with Third Parties

Scr888play does not sell, rent or share your personal data with third parties for their own commercial purposes. However, there are limited circumstances where we need to share your information:

• Service Providers: We share necessary data with service providers that help us operate the platform — such as payment solution providers, encryption services, and game providers. All such third parties are bound by strict confidentiality agreements.
• Legal Requirements: We may be required to disclose your information if directed by a court, regulatory authority, or legitimate law enforcement agency.
• Fraud Prevention: In cases involving fraud investigations or money laundering, relevant information may be shared with the responsible authorities.
• Business Transfer: In the event of a company merger or acquisition, user data may be transferred as part of business assets, subject to prior notice to users.

05 Data Security Measures

Scr888play continuously invests in the latest security infrastructure to ensure your personal data is protected at all times. The key security measures we implement include:

• Data Encryption in Transit: All communications between your device and our servers are protected with the latest TLS/SSL protocols with 256-bit encryption.
• Data Encryption at Rest: Sensitive data stored in our databases, including financial information and KYC documents, is encrypted using robust encryption algorithms.
• Two-Factor Authentication (2FA): 2FA system is available and encouraged for all accounts to add an extra layer of security during login.
• 24/7 Security Monitoring: Our security team monitors the platform around the clock to detect any suspicious activity or unauthorized access attempts.
• Staff Access Controls: Access to user personal data is restricted to staff with a legitimate business need and is subject to strict confidentiality agreements.
• Regular Security Audits: scr888play conducts regular security audits to identify and address any system vulnerabilities.

While we take all reasonable precautions, no system can be guaranteed 100% secure from all threats. You also play a crucial role in protecting your account by using a strong password and not sharing your login information with anyone.

06 Data Retention Period

Scr888play retains your personal data for as long as necessary to fulfill the purposes for which the data was collected or to comply with relevant legal requirements. Our data retention guidelines are as follows:

• Active Account Data: Retained for the duration that your account remains active on SCR888Play.
• Closed Account Data: After account closure, basic records are retained for the minimum period required for legal compliance and resolution of any outstanding claims.
• Financial Transaction Records: Retained for the period stipulated by applicable financial and tax laws in the relevant jurisdiction.
• KYC Documents: Retained in accordance with applicable AML legal requirements — typically no less than five years from the date of verification.
• Support Communication Data: Customer support conversation records are retained for two years for reference and service improvement.

When data is no longer required and there is no legal obligation to retain it, SCR888Play will securely delete or anonymise that data.

07 Cookies & Tracking Technologies

Scr888play uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session verification, language settings, and display preferences. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting information about how you use the platform to help us identify and resolve technical issues and improve performance.
• Functional Cookies: Enables the platform to remember your preferences such as interface settings and game preferences for a more personalized experience.
• Security Cookies: Helps detect and prevent fraudulent activity and ensures the security of your login sessions.

You can manage your cookie settings through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality and user experience of the SCR888Play platform.

08 Your Privacy Rights

As a scr888play member, you have the following privacy rights regarding your personal data:

10 Privacy Policy Amendments

Scr888play reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or new platform features. All amendments will take effect as soon as the latest version is published on this site.

For material amendments, we will endeavor to notify you via email or in-app notification before the amendments take effect. However, it is your responsibility to review this Privacy Policy periodically.

Continued use of the scr888play platform after any amendments is deemed your acceptance of the updated Privacy Policy.

11 Contact Us Regarding Privacy

If you have any questions, concerns, or wish to exercise your privacy rights, please contact us through any of the following channels:

• Live Chat: Available 24/7 in the scr888play mobile app or website — the fastest way to get a response.
• Email: Send your privacy enquiries to [email protected]. We will respond within 24 hours on business days.

For requests related to privacy rights such as data access, correction or deletion, please include your account information (username or account number) and clearly state the type of request you are making. All requests will be processed within 30 working days from the date of receipt.

You may also refer to Terms and Conditions and Responsible Gaming Policy us for more information about how we handle data and protect member interests.